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Our subscribers will receive a FoodTrack Alert Bulletin alerting them to any adverse, or potentially adverse, events that could directly impact the food industry. We provide these services to cover food categories including: Produce, Nuts & Seeds, Meat & Poultry, Dairy & Soy, Seafood, and Other Foods. We also monitor Pet Food, General Merchandise, Health & Beauty Care, and Drugs. Our alerts are further broken down by region and/or country of origin. The information you need is published immediately, keeping you one step ahead of an escalating crisis.
Bulletin types include:
- Recalls
- Outbreaks
- Withdrawals
- Heads-Up
- TrendTracks
- Import Alerts
- RASFF reports
- Warning Letter Bulletins
In addition to receiving our email/text alerts, you also have the option of subscribing directly to our database, where all FoodTrack Alerts are streaming in real-time. With unrestricted access to this system and the capability to custom filter incoming alerts, you will be able to follow food safety incidents according to your company’s needs. Having this information at your fingertips will allow you to stay informed about all industry news, updates, and regulations and analyze the information as one set of data.
All of the information we receive is screened and customized for maximum efficiency. Bulletins are distributed via email and text alert to help you respond swiftly to crises that could threaten the integrity of your products, as well as the safety of consumers. To learn more about our Incident Alert Service, or to start a 30-day trial subscription call 1-908-998-3160.
Food Trak
Caterease helpdesk
- Email: [email protected]
- Phone: (239) 261-6617
Kids Bowl Free
- contact for support: Ty Szumigala, Business Builders / Kids Bowl Free
- Phone: 1 (877) 841-4590
- Fax: 1 (239)-389-6416
- Email: [email protected]
Army RecTrac/CYMS Help Desk
- Phone: 1 (800) 225-0107
- New VSI Army Support Portal (For Online Tickets, Knowledgebase and Chat)
Customer Payment Solution
Contact Information Listed below are the commonly used POCs for requesting assistance:
Merchant Services Military Help Desk
- CONUS (United States): 1 (866) 428-4962 or 1 (603) 896-8333
- OCONUS (Outside of the United States via International Toll Free Service Phone Numbers)
- Japan: 00531-11-5046
- Italy: 800-873068
- Korea: 00798-1-1-004-5958
- Germany: 0-800-100-7866
- Belgium: 0800-7-6415
- Netherlands: 0800-023-1058
Food Trak User Manual Instructions
Food Trak User Manual Pdf
The Technical Support Help Desk is available 24x7 Please use this option for general Inquiries such as:- Problems with Credit Card Terminals
- Problems with Point of Sale Software
- Batch Settlement
This option should be used for general inquiries such as:
- Merchant account information
- Reporting or Funding Questions
- Paymentech Online Reporting and Questions/Password Resets
- Transaction History
- Chargebacks
- General Guidance
For Downloads and Technical Support on Terminals (VX520’s or VX680’s)
- 1 (888) 354-3055
- Belgium: 0800-7-6415
- Netherlands: 0800-023-1058
IMCOM POCs are available to assist for matters related to
- Request of new Terminal Division’s or new Terminal ID’s
- TD change requests such as name, capture type, address, or phone number
- Paymentech Online Reporting Requests
- To escalate an unresolved issue